Policies & Information
Shipping Policy
We are committed to providing a smooth and convenient shopping experience with reliable and timely delivery of your orders.
1. Shipping Charges
Shipping charges may be applicable depending on the order value, delivery location, and applicable courier charges.
Any applicable shipping charges will be displayed or communicated at the time of placing the order.
2. Delivery Time
Orders are generally delivered within 2–5 working days from the date of order confirmation within India.
Delivery timelines may vary depending on the delivery location, courier service, weather conditions, holidays, unforeseen circumstances, or other factors beyond our control.
In case of an unexpected delay, we will make reasonable efforts to inform the customer and assist with the delivery status.
3. Damaged or Tampered Package
Customers are advised to carefully check the package at the time of delivery.
If the outer packaging appears to be damaged, opened, or tampered with, please refuse to accept the delivery wherever possible and contact us immediately.
Please provide your order number along with photographs or other relevant details of the package.
4. Order Tracking
Once your order has been dispatched, you may receive shipping confirmation and tracking details through the contact information provided while placing your order.
Tracking information may take some time to become active after dispatch, depending on the courier service.
If you have not received your order within the expected delivery period, please contact us for assistance.
5. Order Shows Delivered but Not Received
If your order status shows Delivered but you have not received the package, please contact us as soon as possible, preferably within 24 hours of receiving the delivery notification.
Please provide your order number and relevant delivery details so that we can assist you with the courier service.
6. Change of Delivery Address
If you need to change the delivery address after placing an order, please contact us as soon as possible.
A delivery address change may be possible only if the order has not yet been dispatched.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed or that the shipment can be redirected.
7. Orders Already Dispatched
Once an order has been dispatched, it may not be possible to redirect it to another delivery address.
If the courier is unable to deliver the package because of an incorrect, incomplete, or unavailable delivery address provided by the customer, the shipment may be returned to the sender.
Any further action regarding the returned shipment, replacement, or refund will be handled according to the applicable Return & Refund Policy and the terms applicable to the product.
8. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information at the time of placing an order.
We shall not be responsible for delays, failed deliveries, or losses arising from an incorrect, incomplete, or inaccurate delivery address or contact information provided by the customer.
9. Delivery Areas
We currently provide product delivery within India, subject to courier service availability at the customer's location.
Return & Refund Policy
Please review our returns, replacements, and cancellation guidelines below.
1. Return Eligibility
Returns may be accepted only if the product is received damaged, defective, incorrect, or different from the product ordered.
Customers should contact us within 48 hours of delivery with the order details and clear photographs or videos of the product and packaging.
2. Non-Returnable Products
For health, hygiene, and safety reasons, opened, used, or tampered nutrition products are generally not eligible for return or exchange.
Products damaged after delivery due to improper storage, handling, or use may also not be eligible for return.
3. Refunds
If a return request is approved, the refund will be processed after the returned product is received and inspected.
Approved refunds will generally be issued to the original payment method used for the order. The time required for the refund to appear may depend on the customer's bank or payment provider.
4. Damaged or Incorrect Orders
If a customer receives a damaged, defective, or incorrect product, they should contact us as soon as possible with the order number and supporting photographs or videos.
After verification, a replacement or refund may be provided depending on the situation and product availability.
5. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been shipped or dispatched, cancellation may no longer be possible.
6. Contact Us
For return, refund, replacement, or cancellation-related queries, customers can contact us through the contact details provided on our website.
Privacy Policy
We are committed to protecting your personal information and respecting your privacy.
1. Information We Collect
We may collect information provided by customers when they place an order, create an account, contact us, or interact with our website.
This information may include name, phone number, email address, billing and shipping address, order details, and other information necessary to provide our services.
2. How We Use Your Information
We may use customer information to:
- Process and deliver orders
- Communicate about orders and customer service
- Process payments and provide related services
- Improve our website, products, and services
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal requirements
3. Payment Information
Payments may be processed through third-party payment gateways. We do not intentionally store customers' complete card, banking, or other sensitive payment credentials on our website.
Payment information is handled according to the security and privacy policies of the respective payment service provider.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.
Customers can manage or disable cookies through their browser settings, although some website features may not function properly as a result.
5. Sharing of Information
We do not sell or rent customers' personal information.
Information may be shared with trusted service providers when necessary to process orders, deliver products, process payments, provide website services, or comply with legal obligations.
6. Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics services, or other service providers. These providers may process information according to their own privacy policies.
8. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
9. Your Rights
Depending on applicable law, customers may have rights regarding their personal information, including requesting access, correction, or deletion of certain information.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements. Any updated version will be published on this page.
11. Contact Us
If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.
Terms & Conditions
Please read these terms and conditions carefully before using our website or placing an order.
1. Introduction
By accessing and using this website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.
2. Products and Product Information
We make reasonable efforts to display accurate product information, descriptions, images, availability, and prices.
However, minor differences in product packaging, appearance, or images may occur. Product information should be read carefully before placing an order.
3. Orders
When you place an order, you agree to provide accurate and complete information.
We reserve the right to accept, reject, cancel, or limit an order where necessary, including in cases of incorrect information, product unavailability, pricing errors, suspected fraudulent activity, or other valid reasons.
4. Prices and Payments
All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
Prices and product availability may change without prior notice. Payment must be successfully completed through the available payment methods before an order can be processed, unless otherwise specified.
5. Shipping and Delivery
Orders will be shipped according to our Shipping Policy.
Delivery times may vary depending on the delivery location, shipping service, weather, holidays, or circumstances beyond our reasonable control.
6. Returns, Refunds and Replacements
Returns, refunds, cancellations, and replacements are governed by our Return & Refund Policy published on this website.
Customers should review that policy before placing an order.
7. Use of the Website
You agree not to misuse the website, attempt unauthorized access, interfere with website functionality, introduce harmful software, or use the website for any unlawful purpose.
8. Intellectual Property
All website content, including text, graphics, logos, images, designs, and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, or use such content without appropriate authorization.
9. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics services, or other service providers.
Their services may be subject to their own terms and policies.
10. Limitation of Liability
We take reasonable care to provide accurate information and reliable services. However, we are not responsible for delays, interruptions, technical issues, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be published on this page, and continued use of the website after an update may constitute acceptance of the revised terms.
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website.